Winston-Salem has multiple water providers: Winston-Salem City Water and Davidson Water, Inc.. This page provides information about Winston-Salem City Water.

Winston-Salem Utilities supplies water to about 374,403 residents living in the Winston-Salem area. This area is home to one of the nations first water systems which started in 1774. Today, Winston-Salem Utilities operates three water treatment facilities which can produce up to 91 millions gallons of drinking water per day. Drinking water is sourced from from Salem lake and the Yadkin river.

Winston-Salem Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Winston-Salem Utilities to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Excellent

WaterZen Rating

Lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Winston-Salem City Water? How much lead and copper are in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Winston-Salem City Water received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

Winston-Salem has multiple water providers: Winston-Salem City Water and Davidson Water, Inc.. This page provides water quality information for Winston-Salem City Water.

Excellent

WaterZen Rating

Lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Winston-Salem has multiple water providers: Winston-Salem City Water and Davidson Water, Inc.. This page provides water quality information for Winston-Salem City Water.

Contact Winston-Salem Utilities Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
PO Box 2511
Winston-Salem, North Carolina 27102

336-727-8000
citylink@cityofws.org

Emergency (24 hours - broken water main or pipeline, etc.)
311 or 336-727-8000

Pay Your Winston-Salem City Water Bill

Already have an account?

If you already have an account, you just need to login to the Winston-Salem City Water site. Winston-Salem City Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Winston-Salem City Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Winston-Salem Water Service

Starting Your Service

When you move to a new home in Winston-Salem, you'll most likely already have running water, but you'll still need to set up water service with the Winston-Salem City Water. Luckily, Winston-Salem has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Winston-Salem, you'll need to stop your water service with the Winston-Salem City Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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