Hilo has multiple water providers: Waterworks Hilo, Hawaii County Department Of Water Supply - South Kohala, Hawaii Water Supply - South Kona, and Department Of Water Supply County Of Hawaii - Olaa - Mountain View, view all. This page provides information about Waterworks Hilo.

The Department of Water Supply County of Hawaii - Hilo District provides water for about 38,885 residents living in the area of Hilo, Hawaii. Established in 1905, the Hilo Water Department currently obtains its supply from groundwater sources: three wells in Pana‘ewa, three wells in Pi‘ihonua, Saddle Road Well “A”, and the UH Hilo Well.

Hilo Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Hilo Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Waterworks Hilo? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Waterworks Hilo received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact Hilo Water Department Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
Department Of Water Supply 345 Kekuanaoa Street, Suite 20
Hilo, Hawaii 96720

808-961-8060
dws@hawaiidws.org

Emergency (24 hours - broken water main or pipeline, etc.)
808-961-8790

Pay Your Waterworks Hilo Bill

Already have an account?

If you already have an account, you just need to login to the Waterworks Hilo site. Waterworks Hilo accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Waterworks Hilo website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Hilo Water Service

Starting Your Service

When you move to a new home in Hilo, you'll most likely already have running water, but you'll still need to set up water service with the Waterworks Hilo. Luckily, Hilo has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Hilo, you'll need to stop your water service with the Waterworks Hilo, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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