The City of Dallas Water Utilities provides water for more than 2.3 million residents of Dallas, Texas and many of its suburbs. Established in 1881, the Dallas Water Utilities collects water from six reservoirs (Lewisville, Grape Vine, Ray Hubbard, Tawakoni, Ray Roberts, and Fork) to help sustain the Dallas metropolitan area's astonishing growth rate.
Dallas Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Dallas Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Dallas main water system here:
Contact Dallas Water Customer Service
Have a Question, Issue or Comment?
Main Customer Service
214-651-144 (Mon–Fri, 8:00 AM–5:00 PM)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your Dallas Water Bill
Already have an account?
If you already have an account, you just need to login to the Dallas Water site. Dallas Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Dallas Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Dallas Water Service
Starting Your Service
When you move to a new home in Dallas, you'll most likely already have running water, but you'll still need to set up water service with the Dallas Water. Luckily, Dallas has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Dallas, you'll need to stop your water service with the Dallas Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.