Newport News Water

The Newport News Waterworks provides water for approximately 400,000 people living in Newport News, Hampton, Poquoson, York County, and part of James City County, Virginia. Founded in 1889 as the Newport News Light and Water Company, the Waterworks Department sources water from the Poquoson River and a series of reservoirs to help the area maintain its robust growth.

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NEWPORT NEWS Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Newport News Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Excellent

WaterZen Rating

Even in 2020, lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Newport News Water? How much lead and copper are in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Newport News Water received the best-possible grade because the amounts of lead and copper found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

Excellent

WaterZen Rating

Even in 2020, lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact Newport News Water Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
Newport News Waterworks 700 Town Center Drive
Newport News, 23606

757-926-1000 (Mon–Fri, 8:00 AM–5:00 PM)
wwcustservice@nnva.gov

Emergency (24 hours - broken water main or pipeline, etc.)
757-234-4800

Pay Your Newport News Water Bill

Already have an account?

If you already have an account, you just need to login to the Newport News Water site. Newport News Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Newport News Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start NEWPORT NEWS Water Service

Starting Your Service

When you move to a new home in NEWPORT NEWS, you'll most likely already have running water, but you'll still need to set up water service with the Newport News Water. Luckily, NEWPORT NEWS has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in NEWPORT NEWS, you'll need to stop your water service with the Newport News Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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