Newport News Water
The Newport News Waterworks provides water for approximately 400,000 people living in Newport News, Hampton, Poquoson, York County, and part of James City County, Virginia. Founded in 1889 as the Newport News Light and Water Company, the Waterworks Department sources water from the Poquoson River and a series of reservoirs to help the area maintain its robust growth.
NEWPORT NEWS Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Newport News Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for NEWPORT NEWS main water system here:
Contact Newport News Water Customer Service
Have a Question, Issue or Comment?
Main Customer Service
757-926-1000 (Mon–Fri, 8:00 AM–5:00 PM)
wwcustservice@nnva.gov
Emergency (24 hours - broken water main or pipeline, etc.)
757-234-4800
Pay Your Newport News Water Bill
Already have an account?
If you already have an account, you just need to login to the Newport News Water site. Newport News Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Newport News Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start NEWPORT NEWS Water Service
Starting Your Service
When you move to a new home in NEWPORT NEWS, you'll most likely already have running water, but you'll still need to set up water service with the Newport News Water. Luckily, NEWPORT NEWS has made it pretty simple with the following online form. Starting service generally takes just two business days.
Click here to fill out a Start Service Form.
Stopping Your Service
When you move out of a a home in NEWPORT NEWS, you'll need to stop your water service with the Newport News Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.