Chesapeake - Northwest River Sys
The Chesapeake Water, through its Water and Sewer Divsion, provides water for about 136,718 residents living in the Chesapeake area. Established in 1963, the Chesapeake Water, draws water supply from more than 5 sources: (1) Northwest River Water Treatment Plant (surface) from Northwest River and brackish groundwater from wells along South Battlefield Boulevard; (2) Lake Gaston Water Treatment Plant from Norfolk; (3) Western Branch Wells from wells along Hampton Roads Executive Airports, Aquifer Storage and Recovery well; (4) Contracted Sources from City of Norfolk, and (5) private water company, Aqua Virginia, Inc.
Chesapeake City Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Chesapeake - Northwest River Sys to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Chesapeake City main water system here:
Contact Chesapeake - Northwest River Sys Customer Service
Have a Question, Issue or Comment?
Main Customer Service
757-382-6352 (Mon–Fri, 8:00 AM–5:00 PM)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your Chesapeake Water Bill
Already have an account?
If you already have an account, you just need to login to the Chesapeake Water site. Chesapeake Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Chesapeake Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Water Service
Starting Your Service
When you move to a new home in Chesapeake City, you'll most likely already have running water, but you'll still need to set up water service with the Chesapeake Water. Luckily, has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Chesapeake City, you'll need to stop your water service with the Chesapeake Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.