Austin Water supplies water for more than 1,000,000 residents of Austin, Texas. Founded in 1900, Austin Water sources water that flows into Lake Travis and Lake Austin from the Lower Colorado River to help the metropolitan area continue its rise as one of the fastest-growing in the nation.
Austin Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Austin Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Austin main water system here:
Contact Austin Water Customer Service
Have a Question, Issue or Comment?
Main Customer Service
512-972-0000 (Mon–Fri, 7:00 AM–7:00 PM)
"No email provided. Please visit the contact form." http://www.austintexas.gov/email/awutaps
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your Austin Water Bill
Already have an account?
If you already have an account, you just need to login to the Austin Water site. Austin Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Austin Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Austin Water Service
Starting Your Service
When you move to a new home in Austin, you'll most likely already have running water, but you'll still need to set up water service with the Austin Water. Luckily, Austin has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Austin, you'll need to stop your water service with the Austin Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.