Virginia Beach Water
The Virginia Beach Department of Public Utilities supplies water for more than 452,000 people living within the city limits of Virginia Beach, Virginia. The department sources water from Lake Gaston in Brunswick County and pumps it 76 miles to Lake Prince, where the water is treated and purified at the Moores Bridges Treatment Plant, owned and operated by the neighboring city of Norfolk.
VIRGINIA BEACH Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Virginia Beach Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
Contact Virginia Beach Water Customer Service
Have a Question, Issue or Comment?
Main Customer Service
Physical Address:
Leigh Henderson, City Treasurer Municipal Center, Building 1 2401 Courthouse Drive
Virginia Beach, 23456
757) 385-4631 (Mon–Fri, 8:00 AM–5:00 PM)
VB311@vbgov.com
Emergency (24 hours - broken water main or pipeline, etc.)
757-385-3111
Pay Your Virginia Beach Water Bill
Already have an account?
If you already have an account, you just need to login to the Virginia Beach Water site. Virginia Beach Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Virginia Beach Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start VIRGINIA BEACH Water Service
Starting Your Service
When you move to a new home in VIRGINIA BEACH, you'll most likely already have running water, but you'll still need to set up water service with the Virginia Beach Water. Luckily, VIRGINIA BEACH has made it pretty simple with the following online form. Starting service generally takes just two business days.
Click here to fill out a Start Service Form.
Stopping Your Service
When you move out of a home in VIRGINIA BEACH, you'll need to stop your water service with the Virginia Beach Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.
News & Resources
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Reality Check: How Safe Is the Drinking Water from a Public Fountain?
Read moreMany of us drink water from public water fountains without giving it a second thought. But are drinking fountains safe? You may be surprised at the results.
