Henrico County Water System
The Henrico County Water System provides water for about 292,000 living in the Henrico County area. Established in 1634, the Henrico County Water System collects water from both the City of Richmond’s and Henrico County’s water treatment facilities.
Henrico Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Henrico County Water System to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Henrico main water system here:
Contact Henrico County Water System Customer Service
Have a Question, Issue or Comment?
Main Customer Service
804-501-4275 (Mon–Fri, 8:00 AM–4:30 PM)
(email not available)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your Henrico County Water System Bill
Already have an account?
If you already have an account, you just need to login to the Henrico County Water System site. Henrico County Water System accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Henrico County Water System website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Henrico Water Service
Starting Your Service
When you move to a new home in Henrico, you'll most likely already have running water, but you'll still need to set up water service with the Henrico County Water System. Luckily, Henrico has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Henrico, you'll need to stop your water service with the Henrico County Water System, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.