Monroe County Water
The Monroe County Water Authority provides water for about 750,000 residents of Monroe County, New York. To help sustain the area's growth, the Monroe County Water Authority collects water primarily from the abundant Lake Ontario and also uses Hemlock Lake and local wells as secondary sources.
ROCHESTER Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Monroe County Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
Contact Monroe County Water Customer Service
Have a Question, Issue or Comment?
Main Customer Service
Physical Address:
475 Norris Drive P.O. Box 10999
Rochester, 14610
585-442-7200 (Mon–Fri, 8:30 AM–4:30 PM)
information@mcwa.com
Emergency (24 hours - broken water main or pipeline, etc.)
585-442-2009
Pay Your Monroe County Water Bill
Already have an account?
If you already have an account, you just need to login to the Monroe County Water site. Monroe County Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Monroe County Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Rochester Water Service
Starting Your Service
When you move to a new home in ROCHESTER, you'll most likely already have running water, but you'll still need to set up water service with the Monroe County Water. Luckily, Rochester has made it pretty simple with the following online form. Starting service generally takes just two business days.
Click here to fill out a Start Service Form.
Stopping Your Service
When you move out of a home in ROCHESTER, you'll need to stop your water service with the Monroe County Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.
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