Monroe County Water
The Monroe County Water Authority provides water for about 750,000 residents of Monroe County, New York. To help sustain the area's growth, the Monroe County Water Authority collects water primarily from the abundant Lake Ontario and also uses Hemlock Lake and local wells as secondary sources.

ROCHESTER Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Monroe County Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
Contact Monroe County Water Customer Service
Have a Question, Issue or Comment?
Main Customer Service
Physical Address:
475 Norris Drive P.O. Box 10999
Rochester, 14610
585-442-7200 (Mon–Fri, 8:30 AM–4:30 PM)
information@mcwa.com
Emergency (24 hours - broken water main or pipeline, etc.)
585-442-2009
Pay Your Monroe County Water Bill
Already have an account?
If you already have an account, you just need to login to the Monroe County Water site. Monroe County Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Monroe County Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Rochester Water Service
Starting Your Service
When you move to a new home in ROCHESTER, you'll most likely already have running water, but you'll still need to set up water service with the Monroe County Water. Luckily, Rochester has made it pretty simple with the following online form. Starting service generally takes just two business days.
Click here to fill out a Start Service Form.
Stopping Your Service
When you move out of a home in ROCHESTER, you'll need to stop your water service with the Monroe County Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.
News & Resources
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The Safe Water Drinking Act of 1974 and Water Safety Standards in the United States
Learn all about the water regulations and reasons behind the Safe Drinking Water Act of 1974 passed by Congress to ensure that Americans have clean drinking water.
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Seven Fascinating Facts About Water
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Traveling Abroad? Seven Countries with the Worst Drinking Water
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How to Store Water Long-Term: An In-Depth Guide to Water Storage
Having enough stored water can be life-saving in the case of an emergency or disaster. Learn how to store water for the long-term with our full guide.
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What Is Potable Water? Everything You Need to Know
Are you curious about potable water? About what it is and what makes it so? If yes, check out this complete guide to potable water.
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How Often Do You Need Water-Quality Testing?
When was the last time you had the quality of your water tested? Here's how often you need to invest in water-quality testing for your home.
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Should You Really Be Drinking Tap Water?
Is tap water safe to drink or not? This guide looks at the reasons for and against.
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How Is Water Quality Defined? What to Know About the Safety of Your Drinking Water
Levels of bacteria, solid particulates, salinity, and dissolved oxygen — these all affect water quality. Read on to find out more.
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The Real Story Behind the Dasani Water Scandals
From a parasitic worm lurking inside the bottles to high levels of bromate, Dasani water bottles have had their fair share of controversies. But which are fact and which are fiction?
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