Canandaigua has multiple water providers: Canandaigua Water and Canandaigua Water. This page provides information about Canandaigua Water.

Canandaigua Town Consolidated Water District, a public community water system under the local government, provides water to about 6,607 residents living in Canandaigua, Ontario County, New York. Founded in 1815, the Canandaigua Town Consolidated Water District System currently purchases its supply from Canandaigua, a surface water source from Canandaigua Lake. The City of Canandaigua municipal line, or the point of connection with the City of Canandaigua's transmission main, is where the treated water enters the Town of Canandaigua Water Districts through meter vaults. Through a meter hole at the Canandaigua-East Bloomfield town boundary, the Town of Canandaigua Consolidated Water District transports treated water from the City of Canandaigua to the Town of East Bloomfield. Additionally, through a pump station situated on Goodale Road in the Hamlet of Cheshire, the Town of Canandaigua Consolidated Water District delivers treated water from the City of Canandaigua to the Bristol Water District Extension #1.
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Canandaigua Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Canandaigua Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Canandaigua Water website.

Contact Canandaigua Water Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
Canandaigua Town Water Department
5440 Route 5 & 20 West
Canandaigua, New York 14424


Emergency (24 hours - broken water main or pipeline, etc.)

Pay Your Canandaigua Water Bill

Already have an account?

If you already have an account, you just need to login to the Canandaigua Water site. Canandaigua Water accepts credit cards, debit, and direct deposit. Click here to login.

How to Start Canandaigua Water Service

Starting Your Service

When you move to a new home in Canandaigua, you'll most likely already have running water, but you'll still need to set up water service with the Canandaigua Water. Luckily, Canandaigua has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Canandaigua, you'll need to stop your water service with the Canandaigua Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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