Charlotte Water supplies water for just over 1,000,000 residents of Charlotte, North Carolina and other cities in Mecklenburg County. Established in 1881, Charlotte Water sources water from Mountain Island Lake and Lake Norman, both of which are part of the Catawba-Wateree River Basin, to help the area maintain its rapid growth.
CHARLOTTE Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Charlotte Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for CHARLOTTE main water system here:
Contact Charlotte Water Customer Service
Have a Question, Issue or Comment?
Main Customer Service
704-336-7600 (Mon–Fri, 7:00 AM–7:00 PM)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your Charlotte Water Bill
Already have an account?
If you already have an account, you just need to login to the Charlotte Water site. Charlotte Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Charlotte Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start CHARLOTTE Water Service
Starting Your Service
When you move to a new home in CHARLOTTE, you'll most likely already have running water, but you'll still need to set up water service with the Charlotte Water. Luckily, CHARLOTTE has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in CHARLOTTE, you'll need to stop your water service with the Charlotte Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.