Jacksonville Utilities Department

The City of Jacksonville Water, a public community water system under the City Services Department - Water & Sewer Division, provides water for about 45,712 residents living in the area of Jacksonville, North Carolina. Established in 1842, the City of Jacksonville Water System is currently obtaining its supply from a blend of ground water sources: 15 Cretaceous wells that draw water from the Upper and Middle Black Creek Aquifer, and 20 wells in the Castle Hayne Aquifer.
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Jacksonville Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Jacksonville Utilities Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Contact Jacksonville Utilities Department Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
350 S Marine Blvd
Jacksonville, 28540

910-938-5233 (Mon–Fri, 8:00 AM–5:00 PM)
whansen@jacksonvillenc.gov

Emergency (24 hours - broken water main or pipeline, etc.)
910-938-5248

Pay Your City Of Jacksonville Water Bill

Already have an account?

If you already have an account, you just need to login to the City Of Jacksonville Water site. City Of Jacksonville Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the City Of Jacksonville Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Jacksonville City Water Service

Starting Your Service

When you move to a new home in Jacksonville, you'll most likely already have running water, but you'll still need to set up water service with the City Of Jacksonville Water. Luckily, Jacksonville City has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Jacksonville, you'll need to stop your water service with the City Of Jacksonville Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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