Aqua America - Bayleaf

Aqua America - Bayleaf, a private water and wastewater utility owned by Aqua America, provides water for about 16,500 residents living in Raleigh, known as the "City of Oaks", the capital of the state of North Carolina and the seat of Wake County. Established in 1886, the Aqua America - Bayleaf System currently obtains its supply from two (2) wells that drill into the aquifer underneath the county area.
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Raleigh Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Aqua America - Bayleaf to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Aqua America - Bayleaf website.

Contact Aqua America - Bayleaf Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
202 Mackenan Court
Cary, North Carolina 27511

877-987-2782
No email provided. Please visit the contact form. https://www.aquaamerica.com/customer-service-center/contact-aqua.aspx

Emergency (24 hours - broken water main or pipeline, etc.)
877-987-2782

Pay Your Aqua America - Bayleaf Bill

Already have an account?

If you already have an account, you just need to login to the Aqua America - Bayleaf site. Aqua America - Bayleaf accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Aqua America - Bayleaf website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Raleigh Water Service

Starting Your Service

When you move to a new home in Raleigh, you'll most likely already have running water, but you'll still need to set up water service with the Aqua America - Bayleaf. Luckily, Raleigh has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Raleigh, you'll need to stop your water service with the Aqua America - Bayleaf, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.