Albany Water & Water Supply
The Albany Water & Water Supply Department provides water for about 101,082 residents living in the Albany area. Established in 1686, the Albany Water & Water Supply collects from surface water sources primarily from the Alcove Reservoir, and from the Basic Creek Reservoir as needed.
Albany City Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Albany Water & Water Supply to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Albany City main water system here:
Contact Albany Water & Water Supply Customer Service
Have a Question, Issue or Comment?
Main Customer Service
518-434-5300 (Mon–Fri, 8:30 AM–4:30 PM)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your Albany City Water Bill
Already have an account?
If you already have an account, you just need to login to the Albany City Water site. Albany City Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Albany City Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Albany City Water Service
Starting Your Service
When you move to a new home in Albany City, you'll most likely already have running water, but you'll still need to set up water service with the Albany City Water. Luckily, Albany City has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Albany City, you'll need to stop your water service with the Albany City Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.