City of Richmond Department of Public Utilities
The City of Richmond Water, under the City Department of Public Utilities (DPU), provides water for about 197,000 residents living in the Richmond area, including Henrico, Chesterfield, Hanover, Goochland and Powhatan counties through wholesale contracts. Established in 1737, the City of Richmond Water collects water primarily from a surface water source, the James River.
Richmond City Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires City of Richmond Department of Public Utilities to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Richmond City main water system here:
Contact City of Richmond Department of Public Utilities Customer Service
Have a Question, Issue or Comment?
Main Customer Service
80-646-7000 (Mon–Fri, 8:00 AM–5:00 PM)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your City of Richmond Water Bill
Already have an account?
If you already have an account, you just need to login to the City of Richmond Water site. City of Richmond Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the City of Richmond Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Water Service
Starting Your Service
When you move to a new home in Richmond City, you'll most likely already have running water, but you'll still need to set up water service with the City of Richmond Water. Luckily, has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Richmond City, you'll need to stop your water service with the City of Richmond Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.