The City of Pacific Water supplies water to about 6,000 residents living in the Pacific area of Franklin County, Missouri. The City of Pacific Water Department collects water from three groundwater wells - Well # 3-77 at Cedar Street, Well # 2-205 at E. St. Louis St., and Well # 1-1622 at S. First St. The water has a hardness of 321 mg/l and contains fluoride additives for oral health protection.

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Pacific Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires City Of Pacific Utilities to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the City Of Pacific Utilities website.

Contact City Of Pacific Utilities Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
City Hall
300 Hoven
Pacific, Missouri 63069-0000

phone
None

Emergency (24 hours - broken water main or pipeline, etc.)
636-271-0500

Pay Your City Of Pacific Utilities Bill

Already have an account?

If you already have an account, you just need to login to the City Of Pacific Utilities site. City Of Pacific Utilities accepts credit cards, debit, and direct deposit. Click here to login.

How to Start Pacific Water Service

Starting Your Service

When you move to a new home in Pacific, you'll most likely already have running water, but you'll still need to set up water service with the City Of Pacific Utilities. Luckily, Pacific has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Pacific, you'll need to stop your water service with the City Of Pacific Utilities, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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