The Charles Town Utility Board, a public community water system, provides water for about 14,488 residents living in the area of Charles Town, a city in Jefferson County, West Virginia. Established in 1998, the Charles Town Utility Board System currently obtains its supply from a surface water source, the Shenandoah River.

Charles Town Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Charles Town Utility Board to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Good

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Charles Town Utility Board? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Charles Town Utility Board received an above-average grade because the amounts of contaminants found in the water supply were lower than most other water providers we've analyzed.

Good

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

As you can see, Charles Town Utility Board received an above-average grade because the amounts of contaminants found in the water supply were lower than most other water providers we've analyzed.

Contact Charles Town Utility Board Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
661 S George Street
Suite 101
Charles Town, West Virginia 25414

304-725-2316
No email provided. Please visit the contact form. https://www.ctubwv.com/organization/contact-us/

Emergency (24 hours - broken water main or pipeline, etc.)
304-725-2316

Pay Your Charles Town Utility Board Bill

Already have an account?

If you already have an account, you just need to login to the Charles Town Utility Board site. Charles Town Utility Board accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Charles Town Utility Board website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Charles Town Water Service

Starting Your Service

When you move to a new home in Charles Town, you'll most likely already have running water, but you'll still need to set up water service with the Charles Town Utility Board. Luckily, Charles Town has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Charles Town, you'll need to stop your water service with the Charles Town Utility Board, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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