WVAWC - Kanawha Valley Dist
The WV American Water (WVAW) - Kanawha Valley, West Virginia, a subsidiary of American Water (NYSE: AWK), provides water for about 200,679 residents living in the Charleston City area, Counties of Kanawha, Mason, Putnam, Lincoln, Boone, Logan, Cabell, Fayette, Clay, Jackson and Roane. Established in 1886, the WV American Water (WVAW) - Kanawha Valley District collects its abundant supply from a primary surface water source, the Elk River.
Charleston City Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires WVAWC - Kanawha Valley Dist to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Charleston City main water system here:
Contact WVAWC - Kanawha Valley Dist Customer Service
Have a Question, Issue or Comment?
Main Customer Service
800-685-8660 (Mon–Fri, 7:00 AM–7:00 PM)
"No email provided. Please visit the contact form." (https://amwater.com/wvaw/customer-service-billing/contact-us)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your WV American Water - Kanawha Valley Bill
Already have an account?
If you already have an account, you just need to login to the WV American Water - Kanawha Valley site. WV American Water - Kanawha Valley accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the WV American Water - Kanawha Valley website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Water Service
Starting Your Service
When you move to a new home in Charleston City, you'll most likely already have running water, but you'll still need to set up water service with the WV American Water - Kanawha Valley. Luckily, has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Charleston City, you'll need to stop your water service with the WV American Water - Kanawha Valley, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.