Richland Utility Department

The City of Richland Water, under the City Department of Public Works – Water Utility Division, provides water for about 55,320 residents living in the area of Richland, Washington. Established in 1910, the City of Richland Water Utility is currently obtaining its supply from two major sources, the Columbia River and three groundwater wells located at various sites in the City, which pump water from the Columbia Groundwater Basin.
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Richland Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Richland Utility Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Lead Report (2018)

B+

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about City Of Richland Water? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, City Of Richland Water received an above-average grade because the amounts of contaminants found in the water supply were lower than most other water providers we've analyzed.

Lead Report (2018)

B+

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about City Of Richland Water? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, City Of Richland Water received an above-average grade because the amounts of contaminants found in the water supply were lower than most other water providers we've analyzed.

Contact Richland Utility Department Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
625 Swift Blvd, MS-26
Richland, Washington 99352

509-942-7670
CustomerService@ci.richland.wa.us

Emergency (24 hours - broken water main or pipeline, etc.)
509-545-2763

Pay Your City Of Richland Water Bill

Already have an account?

If you already have an account, you just need to login to the City Of Richland Water site. City Of Richland Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the City Of Richland Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Richland Water Service

Starting Your Service

When you move to a new home in Richland, you'll most likely already have running water, but you'll still need to set up water service with the City Of Richland Water. Luckily, Richland has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Richland, you'll need to stop your water service with the City Of Richland Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.