Idaho Falls has multiple water providers: Idaho Falls Utilities and Falls Water. This page provides information about Falls Water.

The Falls Water Company Inc. provides water for about 18,650 residents living in the Idaho Falls area, Bonneville, Idaho. Established in 1959, the Falls Water Company collects water from deep wells into Eastern Snake Plain Aquifer.

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Idaho Falls Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Falls Water Company Inc. to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Falls Water Company Inc. website.

Contact Falls Water Company Inc. Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
2180 N Deborah Drive
Idaho Falls, Idaho 83401


Emergency (24 hours - broken water main or pipeline, etc.)

Pay Your Falls Water Bill

Already have an account?

If you already have an account, you just need to login to the Falls Water site. Falls Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Falls Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Idaho Falls Water Service

Starting Your Service

When you move to a new home in Idaho Falls, you'll most likely already have running water, but you'll still need to set up water service with the Falls Water. Luckily, Idaho Falls has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Idaho Falls, you'll need to stop your water service with the Falls Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.