Martinsburg Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Martinsburg City Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Martinsburg City Water website.

Contact Martinsburg City Water Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
P.O. Box 828
Martinsburg, West Virginia 25402

304-264-2131
customerservice@cityofmartinsburg.org

Emergency (24 hours - broken water main or pipeline, etc.)
304-264-2131

Pay Your Martinsburg City Water Bill

Already have an account?

If you already have an account, you just need to login to the Martinsburg City Water site. Martinsburg City Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Martinsburg City Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Martinsburg Water Service

Starting Your Service

When you move to a new home in Martinsburg, you'll most likely already have running water, but you'll still need to set up water service with the Martinsburg City Water. Luckily, Martinsburg has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Martinsburg, you'll need to stop your water service with the Martinsburg City Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.