New Castle Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Municipal Services Commission to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Municipal Services Commission website.

Contact Municipal Services Commission Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
Municipal Services Commission
216 Chesnut Street P.O. Box 208
New Castle, Delaware 19720

phone
Http://Newcastlemsc.Com/

Emergency (24 hours - broken water main or pipeline, etc.)
302-221-4515

Pay Your Municipal Services Commission Bill

Already have an account?

If you already have an account, you just need to login to the Municipal Services Commission site. Municipal Services Commission accepts credit cards, debit, and direct deposit. Click here to login.

How to Start New Castle Water Service

Starting Your Service

When you move to a new home in New Castle, you'll most likely already have running water, but you'll still need to set up water service with the Municipal Services Commission. Luckily, New Castle has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in New Castle, you'll need to stop your water service with the Municipal Services Commission, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.