Wilmington Water Department
The Wilmington Water Division, under Wilmington Public Works Department, provides water for about 107,976 residents living in the Wilmington area. Established in 1638, the Wilmington Water Division collects its supply primarily from the Brandywine Creek, a surface water source.
Wilmington City Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Wilmington Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
Contact Wilmington Water Department Customer Service
Have a Question, Issue or Comment?
Main Customer Service
Department Of Public Works. Louis L Redding City/County Building
800 N. French Street, 6th Floor
302-576-3878 (Mon–Fri, 6:00 AM–4:30 PM)
No email provided. Please visit the contact form. https://www.wilmingtonde.gov/about-us/contact-us
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your Wilmington Water Department Bill
Already have an account?
If you already have an account, you just need to login to the Wilmington Water Department site. Wilmington Water Department accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Wilmington Water Department website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Wilmington City Water Service
Starting Your Service
When you move to a new home in Wilmington City, you'll most likely already have running water, but you'll still need to set up water service with the Wilmington Water Department. Luckily, Wilmington City has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Wilmington City, you'll need to stop your water service with the Wilmington Water Department, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.
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