The West Virginia American Water Company - New River provides water for about 24,295 residents living in the Oak Hill area, West Virginia, including Ansted, Arbuckle, Fayetteville, Hico, Lookout, Minden, Mossy, Salem-Gatewood, Scarbro, and surrounding areas of Fayette County. Established in 1886, the West Virginia American Water Company - New River obtains its supply from a surface water source, the lower New River, which joins the Gauley River at the Town of Gauley Bridge to form the Kanawha River.

Oak Hill Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires West Virginia American Water Company - New River to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

B+

Good

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about West Virginia American Water - New River? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, West Virginia American Water - New River received an above-average grade because the amounts of contaminants found in the water supply were lower than most other water providers we've analyzed.

B+

Good

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact West Virginia American Water Company - New River Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
1600 Pennsylvania Avenue
Oak Hill, West Virginia 25302

800-685-8660
No email provided. Please visit the contact form. (https://amwater.com/wvaw/customer-service-billing/customer-service-request)

Emergency (24 hours - broken water main or pipeline, etc.)
800-685-8660

Pay Your West Virginia American Water - New River Bill

Already have an account?

If you already have an account, you just need to login to the West Virginia American Water - New River site. West Virginia American Water - New River accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the West Virginia American Water - New River website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Oak Hill Water Service

Starting Your Service

When you move to a new home in Oak Hill, you'll most likely already have running water, but you'll still need to set up water service with the West Virginia American Water - New River. Luckily, Oak Hill has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Oak Hill, you'll need to stop your water service with the West Virginia American Water - New River, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

Latest Updates