The WV American Water (WVAW) - Kanawha Valley, West Virginia, a subsidiary of American Water (NYSE: AWK), provides water for about 200,679 residents living in the Charleston City area, Counties of Kanawha, Mason, Putnam, Lincoln, Boone, Logan, Cabell, Fayette, Clay, Jackson and Roane. Established in 1886, the WV American Water (WVAW) - Kanawha Valley District collects its abundant supply from a primary surface water source, the Elk River.

Charleston City Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires WVAWC - Kanawha Valley Dist to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Excellent

WaterZen Rating

Lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about WV American Water - Kanawha Valley? How much lead and copper are in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, WV American Water - Kanawha Valley received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

Excellent

WaterZen Rating

Lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact WVAWC - Kanawha Valley Dist Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
306 John Wesley Dr
Charleston, West Virginia 25302

800-685-8660
"No email provided. Please visit the contact form." (https://amwater.com/wvaw/customer-service-billing/contact-us)

Emergency (24 hours - broken water main or pipeline, etc.)
800-685-8660

Pay Your WV American Water - Kanawha Valley Bill

Already have an account?

If you already have an account, you just need to login to the WV American Water - Kanawha Valley site. WV American Water - Kanawha Valley accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the WV American Water - Kanawha Valley website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Charleston Water Service

Starting Your Service

When you move to a new home in Charleston City, you'll most likely already have running water, but you'll still need to set up water service with the WV American Water - Kanawha Valley. Luckily, Charleston has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Charleston City, you'll need to stop your water service with the WV American Water - Kanawha Valley, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

Latest Updates