The City of Northampton Water Division (NWD), a municipally owned and operated public water utility system through the City Public Works Department, provides water for about 28,548 residents living in the Northampton area, Massachusetts. Established in 1871, the City of Northampton Water Division currently obtains 99.5% of its supply from three surface water reservoirs: the Francis P. Ryan, West Whately and Mountain Street Reservoirs. The remaining 0.5% came from two local groundwater wells in Florence (01G and 02G).

Northampton Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Northampton Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

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WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Northampton Water? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Northampton Water received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

A-

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact Northampton Water Department Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
125 Locust Street
Northampton, Massachusetts 01060

413-587-1570
jzimmerman@northamptonma.gov

Emergency (24 hours - broken water main or pipeline, etc.)
413-587-1570

Pay Your Northampton Water Bill

Already have an account?

If you already have an account, you just need to login to the Northampton Water site. Northampton Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Northampton Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Northampton Water Service

Starting Your Service

When you move to a new home in Northampton, you'll most likely already have running water, but you'll still need to set up water service with the Northampton Water. Luckily, Northampton has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Northampton, you'll need to stop your water service with the Northampton Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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