Amherst Public Works Department

The Town of Amherst Water, under the Town Department of Public Works, provides water for about 37,819 residents living in the area of Amherst, Massachusetts. Established in 1759, the Town of Amherst Water currently obtains its supply from a combination of five surface water sources: Atkins Reservoir, the Pelham Reservoir System, the South Amherst Wells (#1 and #2), the Brown Well (#3), the Lawrence Swamp Well (#4), and the Bay Road Well (#5).
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Amherst Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Amherst Public Works Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Contact Amherst Public Works Department Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
586 South Pleasant St
Amherst, 01002

413-259-3050 (Mon–Fri, 7:30 AM–4:00 PM)
publicworks@amherstma.gov

Emergency (24 hours - broken water main or pipeline, etc.)
413-259-3050

Pay Your Amherst Water Department Bill

Already have an account?

If you already have an account, you just need to login to the Amherst Water Department site. Amherst Water Department accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Amherst Water Department website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Amherst City Water Service

Starting Your Service

When you move to a new home in Amherst, you'll most likely already have running water, but you'll still need to set up water service with the Amherst Water Department. Luckily, Amherst City has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Amherst, you'll need to stop your water service with the Amherst Water Department, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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