The Town of West Springfield Water, under the City Public Works Department, provides water for about 28,391 residents living in the West Springfield area, Massachusetts. Established in 1660, the Town of West Springfield Water currently obtains its supply from a groundwater source, four wells located in Southwick, Massachusetts that pump from the Great Brook section of the Barne’s Aquifer. The Town also has a contract to purchase from the Springfield Water & Sewer Commission, which uses a surface supply known as Cobble Mountain Reservoir, located in Blandford, MA, when the need arises.

West Springfield Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires West Springfield Public Works Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

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Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about West Springfield Water Department? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, West Springfield Water Department received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

A-

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact West Springfield Public Works Department Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
26 Central Street Suite 17
West Springfield, Massachusetts 01089

413-495-1891
rcolson@townofwestspringfield.org

Emergency (24 hours - broken water main or pipeline, etc.)
413-263-3242

Pay Your West Springfield Water Department Bill

Already have an account?

If you already have an account, you just need to login to the West Springfield Water Department site. West Springfield Water Department accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the West Springfield Water Department website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start West Springfield Water Service

Starting Your Service

When you move to a new home in West Springfield, you'll most likely already have running water, but you'll still need to set up water service with the West Springfield Water Department. Luckily, West Springfield has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in West Springfield, you'll need to stop your water service with the West Springfield Water Department, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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