Aqua Pennsylvania - West Chester

The Aqua Pennsylvania, Inc. (Aqua) - West Chester Division provides water for about 48,600 residents living in the area of West Chester, Pennsylvania. Established in 1886, Aqua Pennsylvania - West Chester currently obtains its supply from a combination of ground and surface water sources: Brandywine Creek and Five Wells that draw from underground water in Chester County.
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West Chester Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Aqua Pennsylvania - West Chester to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Contact Aqua Pennsylvania - West Chester Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
762 W Lancaster Ave
Bryn Mawr, 19010

877-987-2782 (Mon–Fri, 8:00 AM–5:00 PM)
No email provided. Please visit the contact form. https://www.aquaamerica.com/customer-service-center/contact-aqua.aspx

Emergency (24 hours - broken water main or pipeline, etc.)
877-987-2782

Pay Your Aqua PA - West Chester Bill

Already have an account?

If you already have an account, you just need to login to the Aqua PA - West Chester site. Aqua PA - West Chester accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Aqua PA - West Chester website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Downington Water Service

Starting Your Service

When you move to a new home in West Chester, you'll most likely already have running water, but you'll still need to set up water service with the Aqua PA - West Chester. Luckily, Downington has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in West Chester, you'll need to stop your water service with the Aqua PA - West Chester, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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