Chester Water Authority
The Chester Water Authority (CWA) provides water for about 140,437 residents living in the Chester area. Established in 1939, the Chester Water Authority collects supply from the water treated at the Octoraro Treatment Plant comes from two sources: the Octoraro Reservoir and the Susquehanna River. Both of these sources are in the Susquehanna River Basin. The water is treated and pumped to our customers from the CWA Octoraro Treatment Plant.
Chester City Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Chester Water Authority to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Chester City main water system here:
Contact Chester Water Authority Customer Service
Have a Question, Issue or Comment?
Main Customer Service
610-876-8181 (Mon–Fri, 9:00 AM–4:30 PM)
No email provided. Please visit the contact form. http://www.chesterwater.com/contact-us.html
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your Chester Water Authority (CWA) Bill
Already have an account?
If you already have an account, you just need to login to the Chester Water Authority (CWA) site. Chester Water Authority (CWA) accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Chester Water Authority (CWA) website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Water Service
Starting Your Service
When you move to a new home in Chester City, you'll most likely already have running water, but you'll still need to set up water service with the Chester Water Authority (CWA). Luckily, has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Chester City, you'll need to stop your water service with the Chester Water Authority (CWA), so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.