Water & Sewer City of Lancaster

The City of Lancaster Water, under the City Public Works Department, provides water for about 120,000 residents living in the Lancaster area. Established in 1742, the Water Department of Lancaster collects water from the Conestoga River and the Susquehanna River located in Lancaster County.

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Lancaster City Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Water & Sewer City of Lancaster to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Copper & Lead Report (2016)

C+

WaterZen Rating

Even in 2020, lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about City of Lancaster Water? How much lead and copper is in your drinking water? And how does it compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, City of Lancaster Water received an average grade because the amounts of lead and copper found in the water supply were higher than most other water providers we've analyzed.

Copper & Lead Report (2016)

C+

WaterZen Rating

Even in 2020, lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about City of Lancaster Water? How much lead and copper is in your drinking water? And how does it compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, City of Lancaster Water received an average grade because the amounts of lead and copper found in the water supply were higher than most other water providers we've analyzed.

Contact Water & Sewer City of Lancaster Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
150 Pitney Road
Lancaster, 17602

717-291-4820 (Mon–Fri, 7:45 AM–4:15 PM)
customerservice@cityoflancasterpa.com

Emergency (24 hours - broken water main or pipeline, etc.)
717-291-4816

Pay Your City of Lancaster Water Bill

Already have an account?

If you already have an account, you just need to login to the City of Lancaster Water site. City of Lancaster Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the City of Lancaster Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Lancaster City Water Service

Starting Your Service

When you move to a new home in Lancaster City, you'll most likely already have running water, but you'll still need to set up water service with the City of Lancaster Water. Luckily, Lancaster City has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Lancaster City, you'll need to stop your water service with the City of Lancaster Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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