The Town of Franklin Water Division, under the Town Department of Public Works, provides water for about 32,445 residents living in the area of Franklin, Massachusetts. Established in 1914, the Town of Franklin Water Division currently obtains its supply from 12 groundwater supply wells that pump from the local bedrock aquifer.

Franklin Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Franklin Water Division to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

B+

Good

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about City of Franklin Water? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, City of Franklin Water received an above-average grade because the amounts of contaminants found in the water supply were lower than most other water providers we've analyzed.

B+

Good

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

As you can see, City of Franklin Water received an above-average grade because the amounts of contaminants found in the water supply were lower than most other water providers we've analyzed.

Contact Franklin Water Division Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
257 Fisher Street
Franklin, Massachusetts 02038

508-520-4910
No email provided. Please visit the contact form. https://www.franklinma.gov/user/157/contact

Emergency (24 hours - broken water main or pipeline, etc.)
508-520-4910

Pay Your City of Franklin Water Bill

Already have an account?

If you already have an account, you just need to login to the City of Franklin Water site. City of Franklin Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the City of Franklin Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Franklin Water Service

Starting Your Service

When you move to a new home in Franklin, you'll most likely already have running water, but you'll still need to set up water service with the City of Franklin Water. Luckily, Franklin has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Franklin, you'll need to stop your water service with the City of Franklin Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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