Utilities Department-Vancouver

The City of Vancouver Water, under the City Public Works Department, provides water for about 248,000 residents living in the Vancouver area. Established in 1825, the City of Vancouver Water collects 100 percent of its supply from groundwater sources, the underground aquifers beneath the City area – the Orchards, Troutdale, and the Sand-and-Gravel Aquifers.

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Vancouver City Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Utilities Department-Vancouver to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Lead Report (2020)

B+

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about City of Vancouver Water? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, City of Vancouver Water received an above-average grade because the amounts of contaminants found in the water supply were lower than most other water providers we've analyzed.

Lead Report (2020)

B+

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about City of Vancouver Water? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, City of Vancouver Water received an above-average grade because the amounts of contaminants found in the water supply were lower than most other water providers we've analyzed.

Contact Utilities Department-Vancouver Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
PO Box 35195
Vancouver, Washington 98124

360-487-7999
utilitiescs@cityofvancouver.us

Emergency (24 hours - broken water main or pipeline, etc.)
360-487-7999

Pay Your City of Vancouver Water Bill

Already have an account?

If you already have an account, you just need to login to the City of Vancouver Water site. City of Vancouver Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the City of Vancouver Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Vancouver Water Service

Starting Your Service

When you move to a new home in Vancouver City, you'll most likely already have running water, but you'll still need to set up water service with the City of Vancouver Water. Luckily, Vancouver has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Vancouver City, you'll need to stop your water service with the City of Vancouver Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.