The City of Vancouver Water, under the City Public Works Department, provides water for about 248,000 residents living in the Vancouver area. Established in 1825, the City of Vancouver Water collects 100 percent of its supply from groundwater sources, the underground aquifers beneath the City area – the Orchards, Troutdale, and the Sand-and-Gravel Aquifers.
Vancouver City Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Utilities Department-Vancouver to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Vancouver City main water system here:
Contact Utilities Department-Vancouver Customer Service
Have a Question, Issue or Comment?
Main Customer Service
360-487-7999 (Mon–Fri, 9:00 AM–5:00 PM)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your City of Vancouver Water Bill
Already have an account?
If you already have an account, you just need to login to the City of Vancouver Water site. City of Vancouver Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the City of Vancouver Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Water Service
Starting Your Service
When you move to a new home in Vancouver City, you'll most likely already have running water, but you'll still need to set up water service with the City of Vancouver Water. Luckily, has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Vancouver City, you'll need to stop your water service with the City of Vancouver Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.