The Concord Water Department provides water for about 16,605 residents in the Concord area, Middlesex County, Massachusetts. The Concord Water Department has six groundwater supplies and one surface water supply near the Acton/Littleton town boundary. The groundwater comes from Future Brewster, Deaconess, Robinson, Second Division, Jennie Dugan, and White Pond wells, while the surface water comes from the Nagog Pond. The Concord Water Department also collects water from two storage reservoirs - Annursnac Hill and Pine Hill Reservoirs.

Concord Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Concord Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Concord Water Department website.

Contact Concord Water Department Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
135 Keyes Road
Concord, Massachusetts 01742

978-318-3250
concordutilities@concordma.gov

Emergency (24 hours - broken water main or pipeline, etc.)
978-318-3400

Pay Your Concord Water Bill

Already have an account?

If you already have an account, you just need to login to the Concord Water site. Concord Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Concord Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Concord Water Service

Starting Your Service

When you move to a new home in Concord, you'll most likely already have running water, but you'll still need to set up water service with the Concord Water. Luckily, Concord has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Concord, you'll need to stop your water service with the Concord Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

Latest Updates