The Downingtown Water Authority supplies water to about 9,900 residents living in the Downingtown area in Chester County, Pennsylvania. The Downingtown Water Authority collects water from a groundwater well, Marsh Creek Lake, and Brandywine Creek and subjects it to conventional treatment processes such as chemical pre-treatment, coagulation, sedimentation, filtration, fluoridation, and disinfection to produce clean and safe water.

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Downingtown Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Downingtown Water Authority to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Downingtown Water Authority website.

Contact Downingtown Water Authority Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
100 Water Plant Way
Downingtown, Pennsylvania 19335


Emergency (24 hours - broken water main or pipeline, etc.)

Pay Your Downingtown Water Authority Bill

Already have an account?

If you already have an account, you just need to login to the Downingtown Water Authority site. Downingtown Water Authority accepts credit cards, debit, and direct deposit. Click here to login.

How to Start Downingtown Water Service

Starting Your Service

When you move to a new home in Downingtown, you'll most likely already have running water, but you'll still need to set up water service with the Downingtown Water Authority. Luckily, Downingtown has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Downingtown, you'll need to stop your water service with the Downingtown Water Authority, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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