The Doyon Utilities - Joint Base Elmendorf-Richardson provides water for about 20,602 residents living in the Fairbanks area. Established in 2007, the Doyon Utilities JBER collects a combination of surface and groundwater from two raw water sources: one source is the diversion of water from Ship Creek reservoir and the other are three wells located on JBER.

Fairbanks Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Doyon Utilities Jber - Richardson to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Doyon Utilities? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Doyon Utilities received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact Doyon Utilities Jber - Richardson Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
P.O. Box 5469
Fairbanks, Alaska 99707

907-338-3600
duinvoices@doyonutilities.com

Emergency (24 hours - broken water main or pipeline, etc.)
907-455-1500

Pay Your Doyon Utilities Bill

Already have an account?

If you already have an account, you just need to login to the Doyon Utilities site. Doyon Utilities accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Doyon Utilities website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Fort Richardson City Water Service

Starting Your Service

When you move to a new home in Fairbanks, you'll most likely already have running water, but you'll still need to set up water service with the Doyon Utilities. Luckily, Fort Richardson City has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Fairbanks, you'll need to stop your water service with the Doyon Utilities, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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