The City of East Palo Alto Water, Garbage, & Sewer Services, under the City Public Works Department, provides water for about 28,000 residents living in the East Palo Alto area, California. Established in 1983, the City of East Palo Alto purchases from the San Francisco Regional Water System (SFRWS), which is owned and operated by the San Francisco Public Utilities Commission (SFPUC). The major water source is the Hetch Hetchy Reservoir. Hetch Hetchy water is supplemented with surface water from two local watersheds: Alameda Watershed and Peninsula Watershed. In addition to these local sources, the State Water Resources Control Board's Division of Drinking Water (SWRCB-DDW) approved the SFPUC to use the surface water in Lake Eleanor, Lake Cherry and the associated creeks all conveyed via the Lower Cherry Aqueduct, Early Intake Reservoir and Tuolumne River (collectively known as Upcountry Non-Hetch Hetchy Sources, or UNHHS) as additional drinking water sources to the SFRWS.

East Palo Alto Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires East Palo Alto Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about East Palo Alto Water? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, East Palo Alto Water received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact East Palo Alto Water Department Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
American Water Enterprises 2415 University Avenue, Second Floor
East Palo Alto, California 94303

650-853-3189
kfallaha@cityofepa.org

Emergency (24 hours - broken water main or pipeline, etc.)
650-853-3189

Pay Your East Palo Alto Water Bill

Already have an account?

If you already have an account, you just need to login to the East Palo Alto Water site. East Palo Alto Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the East Palo Alto Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start East Palo Alto Water Service

Starting Your Service

When you move to a new home in East Palo Alto, you'll most likely already have running water, but you'll still need to set up water service with the East Palo Alto Water. Luckily, East Palo Alto has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in East Palo Alto, you'll need to stop your water service with the East Palo Alto Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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