The General Authority of Franklin provides water service to about 8,600 residents in the City of Franklin, Rocky Grove, and other parts of Sugarcreek Borough, Frenchcreek Township, Sandycreek Township, and Cranberry Township in Venango County. The Franklin Water Department collects water from four wells in the Ninth Street wellfield on the Allegheny River and six wells in the Barrett's Flats wellfields located north of Elk Street Extension.

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Franklin Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires General Authority Of Franklin to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the General Authority Of Franklin website.

Contact General Authority Of Franklin Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
430 13Th Street
Franklin, Pennsylvania 16323

phone
None

Emergency (24 hours - broken water main or pipeline, etc.)
724-372-2150

Pay Your General Authority Of Franklin Bill

Already have an account?

If you already have an account, you just need to login to the General Authority Of Franklin site. General Authority Of Franklin accepts credit cards, debit, and direct deposit. Click here to login.

How to Start Franklin Water Service

Starting Your Service

When you move to a new home in Franklin, you'll most likely already have running water, but you'll still need to set up water service with the General Authority Of Franklin. Luckily, Franklin has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Franklin, you'll need to stop your water service with the General Authority Of Franklin, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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