The City of Gloucester Water Utilities, under the City Department of Public Works, provides water for about 37,247 residents living in the area of Gloucester, Massachusetts. Established in 1642, the City of Gloucester Water Utilities currently obtains its supply from six surface water sources: Babson, Goose Cove and Klondike Reservoirs in Easter Gloucester; and Dykes, Haskell and Wallace Reservoirs in West Gloucester.

Gloucester Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Gloucester Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Gloucester DPW? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Gloucester DPW received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact Gloucester Water Department Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
9 Dale Avenue
Gloucester, Massachusetts 01930

978-325-5600
No email provided. Please visit the contact form. (https://gloucester-ma.gov/forms.aspx?fid=50)

Emergency (24 hours - broken water main or pipeline, etc.)
978-325-5600

Pay Your Gloucester DPW Bill

Already have an account?

If you already have an account, you just need to login to the Gloucester DPW site. Gloucester DPW accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Gloucester DPW website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Gloucester Water Service

Starting Your Service

When you move to a new home in Gloucester, you'll most likely already have running water, but you'll still need to set up water service with the Gloucester DPW. Luckily, Gloucester has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Gloucester, you'll need to stop your water service with the Gloucester DPW, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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