The Lowell Regional Water Utility (LRWU) provides water for about 106,519 residents living in the Lowell area and several neighboring communities. Established in 1836, the primary source for Lowell’s Water Treatment Plant is the surface water from the Merrimack River.

Lowell City Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Lowell Regional Water Utility to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Lowell Regional Water Utility? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Lowell Regional Water Utility received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

Excellent

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact Lowell Regional Water Utility Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
815 Pawtucket Boulevard
Lowell, Massachusetts 01852

978-674-4240
No email provided. Please visit the contact form. https://www.lowellma.gov/formcenter/Staff-Directory-4/Contact-Form-43

Emergency (24 hours - broken water main or pipeline, etc.)
978-674-4240

Pay Your Lowell Regional Water Utility Bill

Already have an account?

If you already have an account, you just need to login to the Lowell Regional Water Utility site. Lowell Regional Water Utility accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Lowell Regional Water Utility website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Lowell Water Service

Starting Your Service

When you move to a new home in Lowell City, you'll most likely already have running water, but you'll still need to set up water service with the Lowell Regional Water Utility. Luckily, Lowell has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Lowell City, you'll need to stop your water service with the Lowell Regional Water Utility, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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