Town of Needham Water & Sewer Division

The Town of Needham Water, under the Town Department of Public Works, provides water for about 32,485 residents living in the area of Needham, Massachusetts. Established in 1889, the Town of Needham Water Division currently obtains its supply from a groundwater source, three groundwater wells drawing from the Charles River Wellfield. The Town also imports water from the Massachusetts Water Resource Authority (MWRA) when the demand arises. MWRA uses surface water from the Quabbin and Wachusett Reservoirs.
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Needham Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Town of Needham Water & Sewer Division to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Contact Town of Needham Water & Sewer Division Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
500 Dedham Avenue
Needham, 02492

781-455-7550 (Mon–Fri, 7:00 AM–3:30 PM)
"No email provided. Please visit the contact form." (https://www.needhamma.gov/forms.aspx?fid=136)

Emergency (24 hours - broken water main or pipeline, etc.)
781-455-7550

Pay Your Needham Water Department Bill

Already have an account?

If you already have an account, you just need to login to the Needham Water Department site. Needham Water Department accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Needham Water Department website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Needham City Water Service

Starting Your Service

When you move to a new home in Needham, you'll most likely already have running water, but you'll still need to set up water service with the Needham Water Department. Luckily, Needham City has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Needham, you'll need to stop your water service with the Needham Water Department, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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