North Andover Water Department

The Town of North Andover Water, through its Department of Public Works, provides water for about 27,500 residents living in the North Andover area, Massachusetts. Established in 1646, the North Andover Town Water currently obtains its supply from a surface water source, the Lake Cochichewick.
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North Andover Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires North Andover Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Contact North Andover Water Department Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
420 Great Pond Road
North Andover, 01845

978-685-0950 (Mon,Wed,Thurs, 8:00 AM–4:30 PM, Tue, 8:00 AM–6:00 PM, Fri, 8:00 AM–12:00 PM)
(email not available)

Emergency (24 hours - broken water main or pipeline, etc.)
978-685-0950

Pay Your North Andover Dpw Bill

Already have an account?

If you already have an account, you just need to login to the North Andover Dpw site. North Andover Dpw accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the North Andover Dpw website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start North Andover City Water Service

Starting Your Service

When you move to a new home in North Andover, you'll most likely already have running water, but you'll still need to set up water service with the North Andover Dpw. Luckily, North Andover City has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in North Andover, you'll need to stop your water service with the North Andover Dpw, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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