Pennsylvania American Water, a subsidiary of American Water Works Company, Inc. (NYSE: AWK), is the largest investor-owned water utility providing water and wastewater services for about 12,560 residents living in Carbondale, a city in Lackawanna County, Pennsylvania. Established in 1886, Pennsylvania American Water System currently obtains its supply of surface water from two creeks namely: Conodoguinet, which flows 104.5 originating from the Kittatinny Ridge and eventually into the Susquehanna River near Harrisburg covering over 500 square miles, and Yellow Breeches, approximately 218 square miles in Cumberland and York Counties.

Carbondale Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Pennsylvania American Water - Brownell to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Pennsylvania American Water - Brownell website.

Contact Pennsylvania American Water - Brownell Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
171 West Johnson Highway
Carbondale, Pennsylvania 19401

800-565-7292
No email provided. Please visit the contact form. https://www.amwater.com/paaw/customer-service-billing/customer-service-request

Emergency (24 hours - broken water main or pipeline, etc.)
800-565-7292

Pay Your PA American Water - Brownell Bill

Already have an account?

If you already have an account, you just need to login to the PA American Water - Brownell site. PA American Water - Brownell accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the PA American Water - Brownell website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Carbondale Water Service

Starting Your Service

When you move to a new home in Carbondale, you'll most likely already have running water, but you'll still need to set up water service with the PA American Water - Brownell. Luckily, Carbondale has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Carbondale, you'll need to stop your water service with the PA American Water - Brownell, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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