New Castle has multiple water providers: PA American Water - New Castle, PA American Water - Butler, Pa American Water - Punxsy, and Pa American Water - Kane, view all. This page provides information about PA American Water - Butler.

The Pennsylvania American Water Company (PAWC) – Butler System, a subsidiary of American Water Works Company, Inc. (NYSE: AWK), provides water for about 43,044 residents living in the area of New Castle, Pennsylvania. Established in 1886, the Pennsylvania American Water - Butler System is currently obtaining its supply from a blend of surface water sources: Lake Oneida and Thorn Run Reservoirs. Water from the Allegheny River can also be pumped to the reservoirs during drought conditions. Butler System also maintains an interconnection with Pennsylvania American Water’s Ellwood City system that can be used whenever the demand arises.

New Castle Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Pennsylvania American Water - Butler to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

B+

Good

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about PA American Water - Butler? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, PA American Water - Butler received an above-average grade because the amounts of contaminants found in the water supply were lower than most other water providers we've analyzed.

B+

Good

WaterZen Rating

Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

As you can see, PA American Water - Butler received an above-average grade because the amounts of contaminants found in the water supply were lower than most other water providers we've analyzed.

Contact Pennsylvania American Water - Butler Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
2736 Ellwood Road
New Castle, Pennsylvania 16101

724-287-7150
No email provided. Please visit the contact form. https://amwater.com/paaw/customer-service-billing/customer-service-request

Emergency (24 hours - broken water main or pipeline, etc.)
800-565-7292

Pay Your PA American Water - Butler Bill

Already have an account?

If you already have an account, you just need to login to the PA American Water - Butler site. PA American Water - Butler accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the PA American Water - Butler website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start New Castle Water Service

Starting Your Service

When you move to a new home in New Castle, you'll most likely already have running water, but you'll still need to set up water service with the PA American Water - Butler. Luckily, New Castle has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in New Castle, you'll need to stop your water service with the PA American Water - Butler, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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