Randolph Water Department

The Town of Randolph Water, under the Town Department of Public Works, provides water for about 33,375 residents living in the area of Randolph, Massachusetts. Established in 1793, the Town of Randolph Water Division currently obtains its supply via purchase from the Randolph-Holbrook Joint Water System. The Towns of Randolph and Holbrook jointly manage and treat the water supply for each town’s use. The source water supply is derived from the Great Pond Reservoir System, which includes four public surface supply sources: the Lower Great Pond, Upper Great Pond, Richardi Reservoir, and the Farm River.
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Randolph Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Randolph Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

Contact Randolph Water Department Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
41 South Main Street
Randolph, 02368

781-961-0942 (Mon–Fri, 8:30 AM–4:30 PM)
knastasia@randolph-ma.gov

Emergency (24 hours - broken water main or pipeline, etc.)
781-961-0942

Pay Your Randolph Water Department Bill

Already have an account?

If you already have an account, you just need to login to the Randolph Water Department site. Randolph Water Department accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Randolph Water Department website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Randolph City Water Service

Starting Your Service

When you move to a new home in Randolph, you'll most likely already have running water, but you'll still need to set up water service with the Randolph Water Department. Luckily, Randolph City has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Randolph, you'll need to stop your water service with the Randolph Water Department, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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