The Salem Water Department provides water for about 42,869 residents living in the Salem area. Established in 1836, the Salem Water Department collects surface water from the North Santiam River, which flows from the high ridges near Mt. Jefferson, through Detroit Reservoir, and down to the Mid-Willamette Valley up to the Willamette River. Additionally, the City utilizes an Aquifer Storage and Recovery (ASR) system located underground in South Salem, to store and recover finished water when the demand arises.

Salem Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Salem Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the Salem Water Department website.

Contact Salem Water Department Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
98 Washington St 2nd Floor
Salem, Massachusetts 01970

503-588-6311
service@cityofsalem.net

Emergency (24 hours - broken water main or pipeline, etc.)
503-588-6311

Pay Your Salem Water Department Bill

Already have an account?

If you already have an account, you just need to login to the Salem Water Department site. Salem Water Department accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Salem Water Department website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Salem Water Service

Starting Your Service

When you move to a new home in Salem, you'll most likely already have running water, but you'll still need to set up water service with the Salem Water Department. Luckily, Salem has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Salem, you'll need to stop your water service with the Salem Water Department, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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