Gilbert Town Utilities
The Town of Gilbert Water, under the Town’s Public Works Department, provides water for about 247,600 residents living in the Gilbert area. Established in 1920, the Town of Gilbert Water collects water from Gilbert’s water comes from a combination of several surface water and groundwater sources. Surface water is supplied to Gilbert from the Salt River Project (SRP) and the Central Arizona Project (CAP), which originates from the Salt River and Verde River, including Colorado River water from Lake Havasu. Groundwater is pumped from any number of the 18 wells located throughout Gilbert.
Gilbert Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Gilbert Town Utilities to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Gilbert main water system here:
Contact Gilbert Town Utilities Customer Service
Have a Question, Issue or Comment?
Main Customer Service
480-503-6800 (Mon–Fri, 7:00 AM–6:00 PM)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your Town of Gilbert Water Bill
Already have an account?
If you already have an account, you just need to login to the Town of Gilbert Water site. Town of Gilbert Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Town of Gilbert Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Water Service
Starting Your Service
When you move to a new home in Gilbert, you'll most likely already have running water, but you'll still need to set up water service with the Town of Gilbert Water. Luckily, has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Gilbert, you'll need to stop your water service with the Town of Gilbert Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.