The Worcester Water, under the City Public Works & Parks Department, provides water for about 181,045 residents living in the Worcester area. Established in 1848, Worcester Water's primary source of drinking water is derived from Worcester's Lynde Brook Reservoir and the Holden reservoir system. Other sources of water supply remain inactive but could be used in the case of an emergency. These additional supplies include two wells and two reservoirs; the Coal Mine Brook Well on Lake Ave North in Worcester and the Shrewsbury Well off Holden Street in Shrewsbury, the Wachusett Reservoir and the Quabbin Aqueduct.

Worcester City Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires Worcester Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.

A-

Excellent

WaterZen Rating

Lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

What about Worcester Water? How much lead and copper are in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.

As you can see, Worcester Water received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we've analyzed.

A-

Excellent

WaterZen Rating

Lead and copper levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.

Contact Worcester Water Department Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
76 East Worcester Street
Worcester, Massachusetts 01604

508-929-1300
dpw@worcesterma.gov

Emergency (24 hours - broken water main or pipeline, etc.)
508-929-1300

Pay Your Worcester Water Bill

Already have an account?

If you already have an account, you just need to login to the Worcester Water site. Worcester Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the Worcester Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Worcester Water Service

Starting Your Service

When you move to a new home in Worcester City, you'll most likely already have running water, but you'll still need to set up water service with the Worcester Water. Luckily, Worcester has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Worcester City, you'll need to stop your water service with the Worcester Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.

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