Worcester Water Department
The Worcester Water, under the City Public Works & Parks Department, provides water for about 181,045 residents living in the Worcester area. Established in 1848, Worcester Water's primary source of drinking water is derived from Worcester's Lynde Brook Reservoir and the Holden reservoir system. Other sources of water supply remain inactive but could be used in the case of an emergency. These additional supplies include two wells and two reservoirs; the Coal Mine Brook Well on Lake Ave North in Worcester and the Shrewsbury Well off Holden Street in Shrewsbury, the Wachusett Reservoir and the Quabbin Aqueduct.
Worcester City Drinking Water Quality
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires Worcester Water Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
The information in this report includes the source of your water, whether your water meets EPA standards, detailed tables of detected contaminants, detailed descriptions of those contaminants, possible reasons why they're present, and potential health effects (if any).
Read the Consumer Confidence Report for Worcester City main water system here:
Contact Worcester Water Department Customer Service
Have a Question, Issue or Comment?
Main Customer Service
508-929-1300 (Mon–Fri, 7:30 AM–5:00 PM)
Emergency (24 hours - broken water main or pipeline, etc.)
Pay Your Worcester Water Bill
Already have an account?
If you already have an account, you just need to login to the Worcester Water site. Worcester Water accepts credit cards, debit, and direct deposit. Click here to login.
Want to create a new account?
You can create a new account on the Worcester Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Want to pay without an account?
You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.
How to Start Worcester City Water Service
Starting Your Service
When you move to a new home in Worcester City, you'll most likely already have running water, but you'll still need to set up water service with the Worcester Water. Luckily, Worcester City has made it pretty simple with the following online form. Starting service generally takes just two business days.
Stopping Your Service
When you move out of a home in Worcester City, you'll need to stop your water service with the Worcester Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.