Charleston Drinking Water Quality

Consumer Confidence Water Quality Reports

Under the authority of the Safe Drinking Water Act, the EPA requires City Of Charleston Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the City Of Charleston Water website.

Contact City Of Charleston Water Customer Service

Have a Question, Issue or Comment?

Main Customer Service

Physical Address:
City Of Charleston
520 Jackson Avenue
Charleston, Illinois 61920

217-345-8430
waterdept@co.coles.il.us

Emergency (24 hours - broken water main or pipeline, etc.)
217-345-2977

Pay Your City of Charleston Water Bill

Already have an account?

If you already have an account, you just need to login to the City of Charleston Water site. City of Charleston Water accepts credit cards, debit, and direct deposit. Click here to login.

Want to create a new account?

You can create a new account on the City of Charleston Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.

Want to pay without an account?

You can make a one-time payment without creating an account. You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment.

How to Start Charleston Water Service

Starting Your Service

When you move to a new home in Charleston, you'll most likely already have running water, but you'll still need to set up water service with the City of Charleston Water. Luckily, Charleston has made it pretty simple with the following online form. Starting service generally takes just two business days.

Click here to fill out a Start Service Form.

Stopping Your Service

When you move out of a home in Charleston, you'll need to stop your water service with the City of Charleston Water, so you don't keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.

Click here to fill out a Stop Service Form.